Frequently Asked Questions

Pet Care Tools FAQ

Have questions about our products? Find quick answers below to help you choose and use the right tools for your pet’s needs.

We select premium materials like BPA-free plastic, polished stainless steel, and soft silicone to ensure each tool is durable, safe, and comfortable for pets of all sizes.

To clean grooming brushes, remove loose hair after each session, then wash bristles with warm water and mild soap. Allow brushes to air dry completely before storing to prevent mold or odors.

Yes. We design tools with adjustable features and varied sizes to suit different coat lengths, body sizes, and temperaments, ensuring a fit for cats, dogs, and small animals alike.

We offer shipping to all provinces in Canada. Orders typically process within 1–2 business days and arrive within 5–7 days, depending on the destination.

Our adjustable feeding bowl stands have multiple settings, allowing you to change the height easily to promote a comfortable posture for your pet during meals.

If a product arrives damaged or doesn’t meet your needs, contact us within 30 days. We’ll provide a replacement or guide you through a return to Petvoria.click with a prepaid shipping label.

Training clickers offer a consistent and clear signal that helps pets associate positive behavior with rewards, making training sessions shorter and more enjoyable.

Our main office and warehouse are located at 777 Pacific Boulevard, Vancouver, BC V6B 4Y8, Canada, where we handpick and ship every order.

Yes. We support shelters and rescue groups with special bulk pricing and customized packages. Contact our team to discuss details and shipping options.

Most of our tools have modular designs. Replacement parts like extra comb heads or dish inserts can be ordered directly at Petvoria.click.

Scroll to the bottom of any page on Petvoria.click and enter your email address in the subscription box. You’ll receive newsletters on new products and practical pet care advice.

If you need to modify or cancel an order, please reach out within 2 hours of placing it to avoid shipment processing. We’ll do our best to accommodate your request.

We accept major credit cards, PayPal, and Apple Pay. All transactions are processed securely to protect your information.