Frequently Asked Questions
Pet Care Tools FAQ
Have questions about our products? Find quick answers below to help you choose and use the right tools for your pet’s needs.
We select premium materials like
BPA-free plastic, polished stainless
steel, and soft silicone to ensure
each tool is durable, safe, and
comfortable for pets of all sizes.
To clean grooming brushes, remove
loose hair after each session, then
wash bristles with warm water and
mild soap. Allow brushes to air dry
completely before storing to prevent
mold or odors.
Yes. We design tools with adjustable
features and varied sizes to suit
different coat lengths, body sizes,
and temperaments, ensuring a fit for
cats, dogs, and small animals alike.
We offer shipping to all provinces
in Canada. Orders typically process
within 1–2 business days and arrive
within 5–7 days, depending on the
destination.
Our adjustable feeding bowl stands
have multiple settings, allowing you
to change the height easily to
promote a comfortable posture for
your pet during meals.
If a product arrives damaged or
doesn’t meet your needs, contact us
within 30 days. We’ll provide a
replacement or guide you through a
return to Petvoria.click with a
prepaid shipping label.
Training clickers offer a consistent
and clear signal that helps pets
associate positive behavior with
rewards, making training sessions
shorter and more enjoyable.
Our main office and warehouse are
located at 777 Pacific Boulevard,
Vancouver, BC V6B 4Y8, Canada, where
we handpick and ship every order.
Yes. We support shelters and rescue
groups with special bulk pricing and
customized packages. Contact our
team to discuss details and shipping
options.
Most of our tools have modular
designs. Replacement parts like
extra comb heads or dish inserts can
be ordered directly at
Petvoria.click.
Scroll to the bottom of any page on
Petvoria.click and enter your email
address in the subscription box.
You’ll receive newsletters on new
products and practical pet care
advice.
If you need to modify or cancel an
order, please reach out within 2
hours of placing it to avoid
shipment processing. We’ll do our
best to accommodate your request.
We accept major credit cards,
PayPal, and Apple Pay. All
transactions are processed securely
to protect your information.